Track both the early hints and the ultimate results. For example, reduced context switching, fewer blocked cards, and stable WIP predict happier customers and steadier delivery. Pair those with outcome measures like renewal rates, cycle time, and incident recovery to avoid local optimizations that quietly erode trust elsewhere.
Create a simple score that reflects how quickly a capability can be found, requested, and paired across the team. Measure discoverability, willingness to help, and available time. As liquidity rises, queues shrink, onboarding accelerates, and urgent work gets staffed without burning champions, silently protecting morale and retention during crunches.
When people feel safe asking for help, admitting doubt, or challenging plans, collaboration becomes vastly more efficient. Gauge safety through pulse questions and participation patterns. Address issues quickly with leaders modeling vulnerability, and watch risk surface sooner, decisions improve, and delivery stabilize without the hidden costs of fear-based execution.
All Rights Reserved.